Returns & Exchanges
At One Bold Chemist, we stand behind our formulas and want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all orders.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for the return to receive a pre-paid shipping label.
Prepare the Package
Securely pack the items in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized shipping location within 7 days of receiving the label.
Receive Your Refund
Once our lab inspects the returned items, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing